Monday 31 December 2012

10 Great Reasons Why Your Company SHOULD be Blogging (Part 1)


Fifteen years ago every company had to have a website.  There was no two ways about it—if you didn’t you weren’t legit.  Without a www.yourcompanyname.com or yourname@yourcompanyname.com on your business card your company couldn’t even pretend to be up with the latest sales and marketing platforms!  Many years ago I met a young industry consultant who had a Hotmail email address on his card and I secretly scoffed at his credibility.  (And no, there’s no Hollywood ending here where he ended up being my boss and making me regret the day that I didn’t take him and his @hotmail.com address seriously!)

Fast forward to 2012-13 and corporate blogs are the latest craze.  Every company worth its salt has one, and if not then they must have missed that whole social media emergence thing.  Apparently there are an estimated 31 million bloggers in the United States alone, and approximately 500,000 new blog entries are posted on Wordpress.com every single day.

But how is this relevant to you?  Why do you need to add yet another blog to the ever expanding blogosphere?  We’re glad you asked because we just happen to have the top ten reasons to start or continue a corporate blog right at our fingertips!  In no particular order:

  1. Establish Yourself as a Thought Leader or SME – (Buzzphrase helper: SME is Subject Matter Expert.)  You want to be a thought leader or SME in your industry because people feel more comfortable doing business with people who know what they’re talking about.  Convince people that you not only understand their problem but have what they need to solve it and you’re well along the path to turning them into a customer.  To borrow an old saying: if you build it (a position of thought leadership or SME) they will come (and probably buy your stuff while they’re there).
  2. Micro Content – Does your website contain every possible thing about your company that you could ever possibly want to tell someone?  I dearly hope not because if it does it’s probably swollen and disorganized to the point of complete and total uselessness.  Chances are your website contains a good balance of high level detail—what your company does, the wonderful benefits of your products and services and how interested parties can get in contact with you.  The point of your website is to engage a prospect and hook them into contacting you, at which point your sales team leaps into action and converts them into customers.  Your blog can be an amazing compliment to your website by adding much more information about your company without bloating your website.  You can use your company blog to talk about successful implementations, showcase how you were able to apply your knowledge and experience in different and unique situations, describe how real-life experiences have made you stronger, smarter and more resilient.  All this helps to further convince a reader that you understand their problem and can help them solve it.
  3. Give Them a Reason To Come Back – Once a prospect finds you, you need to give them a reason to keep on coming back for more.  If they look around your website, and even if they’re excited by what they see, they might never come back again if you don’t give them a reason to: if your website is static, they won’t be missing anything by not coming back.  But if your website has a steady stream of fresh content—like a blog, case studies and whitepapers—they’ll be more likely to come back again and again to see what’s new.  And every time they come back they’re moving one step closer to becoming a customer.
  4. Attracting More Than Just Prospects - Most people automatically associate corporate blogging with trying to attract prospective clients.  While this should certainly be your main reason for having a company blog, it certainly isn’t the only one: you can also use your company blog to impress potential investors, partners and even potential employees – people who may not make a single purchasing transaction with your company but might be vital to the growth and success of your company in one of countless other ways.
  5. Build a Social Marketing Strategy on Your Blog – A great way to get your story out to prospects is using social media and your blog can serve as the foundation for your social media marketing efforts: each time you post a blog you can post an update to your corporate Facebook page, post a link on the LinkedIn profiles of your management level employees and broadcast a series of tweets about the post.


Folks, I’m really sorry to say this but I’ve just had so much fun with the list so far and had so much that I wanted to say that I’ve raced past my target word count.  As much as it pains me to do so I’m going to have to say my goodbyes on this post but solemnly promise to post reasons 6 – 10 in a separate post in the next couple of days.  Check back with me in a couple of days - I promise you won’t regret it!

Got something to say? Leave a comment below, we’d love to hear from you! Got a question that we can address in our blog? Contact us through our website or email me directly and we’ll put our crack team to work and let you know when we post a reply.


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Steve Hartley, Managing Partner
Fering Communications Inc.

Monday 17 December 2012

You Can't Not Communicate

Let me preface this post by saying that the title of this post is the same as a book written by David Grossman, but the content of this post is not based on that same book.  I do own the book but (note to Mr. Grossman: you shouldn’t read the read of this sentence) haven’t read beyond the first twenty or so pages because they really weren’t that inspiring.  So regardless of how closely this blog post may or may not be to the book of the same title it was neither taken from nor inspired by the book of the same title.


You are always communicating—it is impossible not to.  You have the choice of actively controlling the message that you want to communicate or passively communicating a message that may or may not be what you want.  Either way you are always communicating.

Say, for example, you’re out of the office for a few days attending an industry conference.  By turning on your email out-of-office assistant you are actively communicating to anyone who emails you that you have limited availability and it might be a day or two before you respond.  If you didn’t they might think that you’re ignoring them or don’t value them enough to reply.  Hopefully this is not the case, but by not actively communicating you are losing control of the message because you can’t not communicate.

The same is true if you’re working on a project for a client.  If you provide regular status updates—even if those updates describe that there is no activity on the project or that you have encountered issues but you are working to resolve them—you are communicating a message that you are on top of things.  If you don’t provide regular updates your client might perceive that your silence means that you are on track and everything is a-OK, but alternately they might think that you’re having problems and don’t want them to know.  Your communication doesn’t have to be much: a quick phone call or short email might suffice or if you want to really impress them you could provide regular and formal project status reports.  Either way, you can control the message by actively communicating or you can passively communicate and leave your message to chance.  (Shameless plug:  contact us and we'll help you create a professional project status report or other technical documentation.)

Have you ever been to the website of a company that provides a product or service that you need, checked out their company blog and seen that the last posting was made months earlier?  What message does that project?  Maybe you think that they’re so wonderfully busy that they just don’t have time to maintain their blog.  Or maybe you think that they can’t afford the resources to keep their blog current or that they’re not good at following through on things that they start.  Do either of those thoughts fill you with enough confidence to engage them?  Probably not.


Conclusion

In today’s world we are always communicating whether we like it or not.  You can take charge of the message by actively communicating or you can do nothing and passively communicate a message that may or may not be accurate.  Your communication doesn’t have to be fancy—an automated reply email, a quick phone call or a full blown project status report are all ways that you can actively communicate the message that you want.


Got something to say? Leave a comment below, we’d love to hear from you! Got a question that we can address in our blog? Contact us through our website or email me directly and we’ll put our crack team to work and let you know when we post a reply.


Other Blog Posts

If you liked this blog post, here are some other blog posts that you might also like:


Steve Hartley, Managing Partner
Fering Communications Inc.
Website: www.feringcommunications.com
Email: steve.hartley@feringcommunications.com